Library Day in the Life: Round 7, Day 2Posted: July 27, 2011
Today, I did absolutely nothing in the library.
Instead, I spent almost the entire day trying to get our conference website up and running. I nominated myself for this task awhile back, as we wanted to take advantage of the event website capabilities of our current vendor. I have now created and maintained five consecutive (and increasingly complex) conference registration forms within this system, and I always look to exploit the technology a little more every year. My perpetual goal is to create a better experience for our customers, while hopefully increasing the efficiency of our conference team. I’m excited about building on the vendor’s event website platform to give our event a more consistent web presence. Not only will it help us meet our goals, it allows me to keep exercising the nifty HTML skills I taught myself in high school and honed in library school.
The only time I really looked away from the website task was to assist our customers with accessing the webinar we hosted this afternoon. I get lots of phone calls from folks who haven’t received their login instructions, and I usually discover that either they haven’t actually registered for the webinar, or they provided us an incorrect e-mail address. It usually only takes a moment to manually add them to the list and fix their e-mail address, so then I’ll forward their instructions and send them on their way. I was more nervous about technology issues today, since we’ve changed webinar vendors, but I actually only talked to one person with a technical glitch. Luckily, it was one that I could easily troubleshoot, given that it had happened to me when I tried to join the webinar.
I hope to get back in the library tomorrow, but in the meantime, I got to shore up my technology and customer service skills!
Bonus: I took some photos of my new office before heading home today! I’ll try to grab some of the library yet this week.